Law and ethics are not the same. What is legal can be unethical quite common , and what is ethical can even if less commonly be illegal. Unfortunately, this often leads to disastrous consequences. Because ethical considerations are ubiquitous and intrinsic to tech development, our individual and organizational efforts must strive to keep the ethics in the spotlight. It is essential to think about what happens to devices, software, hardware, or data after it leaves our hands.
Even if, for example, we have done extensive testing of a product before its release, there are always new threats that can emerge, and new applications of the product that might create new challenges. We should always therefore have a view of the risks downstream from our practice, and maintain effective lines of communication with those in a position to monitor what happens to the product.
If we are not paying attention to the downstream, upstream, and lateral risks, then we have not fully appreciated the ethical stakes of our own current practice. This can lead to a dangerously insular mindset when it comes to considering the interests of non-technical actors and risks to which they are exposed. This attitude leads to missed opportunities to implement basic risk prevention and mitigation strategies, increasing the overall risk to the organization and third parties.
Maintaining appropriate empathy for non-technical actors and their interests will ultimately make you a better technologist. For example, technologists handling a large dataset of medical records might be inclined to focus narrowly on how they will collect and use the data responsibly.
But they also have to think about who else might have an interest in obtaining such data, and for what other purposes. They may also have to think about the cultural context in which they are collecting the data, which might embody expectations, values, and priorities that conflict with those of the technologists.
In fact, technology practices are never isolated from a broader socio-technological ecosystem that includes powerful social forces and instabilities not under our control; we must consider our ethical practices and obligations in light of that bigger picture. For example, do users know enough about the risks of this technology? Might certain disclosure and use notifications lead to inflated expectations about how safe users are?
Can we keep all the promises we have made to our users? Often we make the mistake of regarding parties we contract with as equals, when we may in fact operate from a position of epistemic advantage—we know a lot more than they do. While positive comments are generally welcome, negative comments can be difficult to address. The best course of action with a negative comment may be to ignore it. However, if you feel a response is warranted, keep it brief and invite the reviewer to contact you privately.
References Commission on Rehabilitation. Code of Professional Ethics for Rehabilitation Counselors. Center for Credentialing and Education. Daniel-Burke, R. March, Ethics and social media. Kolmes, K. June 30, A yelp review is no an authorization to release client information: Online reviews and confidentiality.
Ipsen, C. Factors associated with consumer engagement and satisfaction with the Vocational Rehabilitation system. Journal of Vocational Rehabilitation, 44 1 , Doi: Suler, J. The online disinhibition effect. Zur, O. Social media and other telecommunication methods offer unique opportunities for service providers to stay connected with consumers see Communication for more on the benefits and drawbacks of telecommunication.
Be aware of required record keeping Emails, transcripts, recordings and instant messages become part of the counseling record. Communicate confidentiality risks Distance counseling introduces a number of confidentiality concerns. Prepare for technology failure and crises Create a backup communication plan in the event that preferred technology fails or in case of something that requires immediate action.
Outline boundaries Clearly communicate with consumers when you will be available and how quickly they can expect a response to an email, text message or phone call.
Secure informed consent Clearly address all of the points highlighted above as well as any other points relevant to your practice in your informed consent document. Multiple Accounts Keeping your professional and personal social media accounts separate is a great idea in theory, but can be difficult in practice. Online Privacy. Many people do not use privacy settings on social media sites, and most default settings are public. Counselor Use of Public Social Media.
Social media introduces an increased possibility of unintentional, rather than malicious, disclosure of confidential information. Social Media and Informed Consent. An important first step when using social media and distance counseling methods is to clearly define expectations in an informed consent document. How does your agency use technology with consumers? Boundaries Clearly state your expectations for interaction on social media sites and other telecommunication methods.
Failure to do so raises doubts, which in turn can erode market trust. To meet this challenge, finance organizations will likely need to collect more data from across the enterprise and deploy advanced analytics that enable real-time reporting.
They can also collaborate with peers to educate employees on the value that ethics and trust help create. Finally, CFOs will be able to help their companies deliver the kind of detailed, accurate, and timely responses that markets—and the analysts and investors who watch them—demand.
Cyber risk threat vectors have evolved rapidly, and attacks have become increasingly sophisticated, deliberate, and unrelenting in nature. It can also affect the bottom line, quickly and dramatically. One survey found that 48 percent of respondents had stopped using online services that reported data breaches. Companies who have yet to recognize that disruptive technology can measurably affect—positively or negatively—every facet of a business risk being overshadowed by those competitors that make trust a business-critical mission.
Leaders should be thinking about the potential consequences of employing disruptive technologies throughout their organization. To master the trust equation, what is needed is a cohesive effort that starts from the very top of an organization: align the use of technology with organizational values, clearly articulate the policies and guidelines everyone should follow, and embed those policies into the very fabric of an organization.
View in article. Diana O'Brien et al. Gerald C. Kane et al. Deloitte, AI ethics: A new imperative for businesses, boards, and C-suites , accessed August 30, Albinson, Balaji, and Chu, Building digital trust. Deloitte, future of cyber survey , accessed December 24, Tracy Kambies et al.
David Schatsky et al. Deloitte, Taking a customer-centric approach to a data breach , July Deloitte, Ethics in the age of technological disruption: A discussion paper for the True North Conference , Bannister, Sniderman, and Buckley, "Ethical tech. Deloitte, Ethics in the age of technological disruption. Timothy Murphy et al. Joseph Health , phone interview with authors, October 10, Sampath Srinivas product management director for information security, Google , phone interview with author, November 11, Deloitte, The future of cyber survey Today, business and technology are inextricably linked.
And keeping pace with the emerging technology landscape can be difficult for even the most tech-savvy leaders. Deloitte can help. Our technology professionals have deep experience applying technologies to help you achieve your business goals. Catherine also leads strategic enterprise workforce experience for technology talent at the Deloitte US firms. See something interesting? Simply select text and choose how to share it:.
Ethical technology and trust has been saved. Ethical technology and trust has been removed. An Article Titled Ethical technology and trust already exists in Saved items. Social login not available on Microsoft Edge browser at this time. Viewing offline content Limited functionality available. Welcome back. Still not a member? Join My Deloitte. Ethical technology and trust by Catherine Bannister.
Article 23 minute read 15 January Catherine Bannister United States. The ethical technology terrain In pursuit of trust degrees of opportunity Lessons from the front lines My take Executive perspectives Are you ready? Bottom line Learn more. Executive perspectives. Are you ready?
What is your current position of trust with your employees, customers, partners, shareholders, and community? How do you measure each new digital initiative against its alignment to organizational values and impact on stakeholder trust? Bottom line Companies who have yet to recognize that disruptive technology can measurably affect—positively or negatively—every facet of a business risk being overshadowed by those competitors that make trust a business-critical mission.
View in article Diana O'Brien et al. View in article Gerald C. View in article Deloitte, AI ethics: A new imperative for businesses, boards, and C-suites , accessed August 30, View in article Albinson, Balaji, and Chu, Building digital trust.
View in article Deloitte, future of cyber survey , accessed December 24, View in article Tracy Kambies et al. View in article David Schatsky et al. View in article Deloitte, Taking a customer-centric approach to a data breach , July View in article Deloitte, Ethics in the age of technological disruption: A discussion paper for the True North Conference , View in article Bannister, Sniderman, and Buckley, "Ethical tech.
View in article Timothy Murphy et al. View in article B. View in article Sampath Srinivas product management director for information security, Google , phone interview with author, November 11, View in article Deloitte, The future of cyber survey View in article Show more Show less. Technology Today, business and technology are inextricably linked. Learn more Get in touch. Download Subscribe. Tech Trends Macro technology forces Article 1 year ago.
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