If a shipment notice is left at your door, you must collect items from the designated carrier pick up location within the pick-up window to avoid your order being returned to Holt Renfrew.
We are unable to change the shipping address once your order has been submitted. We will send updates regarding the status of your order to the email address you provided when placing your order, including when your item s ship.
You can also view your order status by logging into your account if you checked out as a Registered User. Shipping is subject to product availability.
In exceptional cases, where inventory for select items is no longer available, that item may be removed from your order and all other items will be shipped. Refer to your shipment confirmation email to review all items shipped and the amount charged to your card. Depending on the size of your items and fulfillment location, you may receive your order in multiple packages.
Check your tracking information in your shipping confirmation email to determine if you should expect multiple shipments. Home Customer Care Shopping Online.
Shopping Online Placing an Order Once you have added all items to your shopping bag, you may then select the shopping bag in the upper right hand corner to review your order. Fill in your shipping details. You must provide a Canadian shipping destination. Select your preferred shipping method. Your order number and the email address to which your order confirmation was sent will then be displayed, along with your order details. If you initially opted to check out as a Guest user, you will then have the option to create an account and save your order details, or continue without creating an account.
You must have reached the age of majority in order to make purchases from this website. Account Registration Creating an online account is a breeze. As a registered user, you will benefit from the following features available to you: Check your order status along with tracking details View past orders Save payments and shipping address Cancelling or Modifying Your Order After an order has been placed, we are unable to add additional items, or change the address the order is being shipped to.
You are responsible to ensure the continued accuracy of this information. You agree to be responsible for: a the accuracy of all information that you provide to us, regardless of whether you register or purchase as a guest; b maintaining the confidentiality of any passwords or other account identifiers that you choose or that are otherwise assigned to you as a result of any registration or purchase made through the website; and c all activities that occur under such password s or account s.
Further, you agree to notify us of any unauthorized use of your password or account of which you are or become aware. Holt Renfrew will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Online Purchase Terms and Conditions.
All prices listed are in Canadian currency and all charges will be processed in Canadian currency. Prices which may be displayed or advertised on the Website or through any other electronic communications from Holt Renfrew are subject to confirmation, do not include shipping fees and applicable sales tax, and are subject to change without notice at Holt Renfrew's sole discretion. Shipping and taxes will be displayed at checkout prior to your final order submission.
Holt Renfrew reserves the right to limit the quantities of certain products which you can purchase through the Website and some items viewed on the Website may be unavailable for purchase online. Holt Renfrew may cancel orders and refund customers' payment because of pricing errors, unavailability of inventory or for any other reason.
Once your order has shipped, you will receive a shipping confirmation email and your credit card will be charged. Orders will ship from various fulfillment centres across Canada. Orders cannot be shipped to addresses outside Canada or freight forwarding addresses.
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